SMS Compliance Standards
How IntelliFlow Communications supports compliant SMS messaging for service businesses.
Platform Overview
IntelliFlow Communications is a software platform used by client businesses to communicate with their customers by SMS. IntelliFlow Communications provides the technology — our client businesses are the actual senders whose customers receive messages.
- Client businesses must obtain proper customer consent before sending SMS messages through the IntelliFlow Communications platform.
- Entering a phone number alone is not sufficient consent for SMS messaging.
- Consent must clearly identify the business sending the messages and the types of messages the customer will receive.
- Recommended consent language should disclose that message frequency varies, message and data rates may apply, reply STOP to opt out, reply HELP for help, and consent is not a condition of purchase.
- Client businesses should maintain publicly accessible Privacy Policy and Terms & Conditions pages that include SMS messaging disclosures.
- IntelliFlow Communications does not sell SMS consent data or mobile phone numbers.
Recommended Client Opt-In Requirements
Client businesses using IntelliFlow Communications should implement the following on their contact, booking, or service-request forms:
- Public contact, booking, or service-request form
- Mobile phone number field
- Unchecked SMS consent checkbox
- Clear disclosure text visible next to the checkbox
- Business name clearly identified
- Message frequency varies
- Message and data rates may apply
- Reply STOP to opt out
- Reply HELP for help
- Consent is not a condition of purchase
- Privacy Policy link
- Terms & Conditions link
Recommended Client SMS Consent Example
Checkbox label:
I agree to receive SMS messages from [Client Business Name] about my inquiry, scheduling, missed-call follow-up, appointment confirmations, callback coordination, and customer support.
Disclosure text:
By checking this box and submitting this form, you agree to receive SMS messages from [Client Business Name] related to your inquiry, scheduling, missed-call follow-up, appointment confirmations, callback coordination, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.